What is Queso?

Queso is the new photobooth from Photobooth Supply Co.

When will Queso be available?

The first 200 Queso units will begin shipping in September. They will be shipped in order, and the final orders placed may arrive in October. The next 200 should release before the end of 2017. We will have more concrete dates as we get closer to launch.

How much does Queso cost?

Pricing details will be revealed late-June 2017. If you are signed up for updates, you'll receive an email about the pricing release event. Also, check out our Facebook page for updates too!

Queso is hardware and software working in concert. It is not something that can be put on another booth, because it is a booth. It’s not something that can run other software, because it is software.

Can I have QuesOS on my current booth?

Spanish for cheese, queso represents smiles. Say cheese is the universally accepted phrase to bring out smiles when taking a photo.

Why is it called Queso?

Queso is currently in the final phase of its rigorous testing process. We will not release the booth until we have put it through more events than you ever will. We are still selling and supporting our current photobooth. you can find more information about it here.

Why is there a wait?

QuesOS is our custom built software. It has been designed to work perfectly with Queso. The driving philosophy for QuesOS was to build a software that anyone could learn to use in less than five minutes.

What is QuesOS?

We value every person that has ever bought a photobooth from us. Because of this, we designed an incredible program that will allow you to trade in your booth for fair market value. No other company has ever done anything like this in our industry. 

Can you tell me more about the Trailblazer Program?

We're using the Mitsubishi K60. This printer is one of the gold standards for reliability and offers a more consistent and predictable connection than any other that we tested. You can buy your media from anywhere--Amazon, B&H, Imaging Spectrum, or wherever works best. You'll also be receiving a media kit with your purchase, so you'll have plenty of starter paper and ink!

What printer does Queso use, and do I have to buy media from you?

This is totally up to you! Many of our owners find that the benefits of having a full warranty and no significant up front payment make Membership a compelling choice. 

How does a Queso Membership compare to cash?

Each Queso unit will come pre-set with a unique account for sending SMS/MMS messages as well as emails. These accounts include enough free messages for most users every month. Going over the limit will result in paying the same amounts that Sendgrid and Twilio charge today. And yes, you will still be able to customize the "sent" account to ensure that people reply directly to you.

How does text and email sharing work?

Our current plan is to provide near full day coverage on Friday, Saturday, and Sunday, with business hours during the rest of the week. We intend to expand this to 24/7 coverage by the end of 2018.

What are the hours for extended support?

Your order isn't complete until you decide what to go with! Once we reach September, you can select the pricing option that works best for you. 

Can I switch my order from Membership to cash?

Please feel free to send us an email at support at photoboothsupplyco dot com with any more questions. Our team is always happy to help.

I have more questions!